Returns & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Include original packaging and accessories.
• Show no signs of wear, washing, or damage caused by the customer.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom or personalized products
• Clearance or final sale items
• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging (if applicable)

We will review your request and provide a replacement or refund if approved.

Return Shipping

If the return is due to our error (wrong item, damaged product, or defective item), we will cover the return shipping cost.

If the return is due to personal preference (such as changing your mind or ordering the wrong size), the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We currently offer exchanges for defective or incorrect items only.

If you need a different size or style, we recommend placing a new order after your return has been approved.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once an order has entered processing or has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: vass@mofabia.com

We aim to respond to all inquiries within 24–48 business hours.