Shipping Policy

Thank you for shopping with MOFABIA. We are committed to delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship to customers in the United States and Canada.

Processing Time

• Orders are typically processed within 2–5 business days after payment is confirmed.
• During new product launches, holidays, or peak seasons, processing may take slightly longer.
• Personalized or custom-made items may require additional processing time.

Processing time is separate from shipping time. Business days do not include weekends or public holidays.

Estimated Shipping Time

• United States: 7–12 business days after dispatch
• Canada: 7–15 business days after dispatch

Delivery dates are estimates and may be affected by carrier delays, customs processing, severe weather, or other circumstances outside our control.

Shipping Costs

We offer free standard shipping to the United States and Canada. Any optional faster shipping method and its cost will be shown at checkout when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–72 hours to update after shipment.

Customs & Import Duties

Orders shipped to Canada may be subject to customs duties, taxes, or import fees imposed by local authorities. Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product price.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Contact us as soon as possible if you need to request an address correction. We cannot guarantee changes after an order has entered processing or shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reshipping costs.

Lost, Damaged, or Delayed Packages

If your package is significantly delayed, arrives damaged, or appears lost in transit, please contact us at vass@mofabia.com with your order number and any relevant photos. We will work with the carrier and provide the best available solution.

Contact Us

For shipping questions, email us at vass@mofabia.com. We aim to respond within 24–48 business hours.